Frequently asked questions

Traditional offshoring and remote talent markets are saturated. Fierce competition, wage inflation, and churn rates of up to 60% annually make building a stable, high-performing remote team increasingly difficult. Worse, decades of outsourcing culture have created a “bums on seats” mentality where workers follow scripts rather than think, solve, and contribute strategically.

Africa is different. You are tapping an untapped pool of highly educated professionals with an entrepreneurial mindset who treat your business as their own. South Africa ranks 6th globally for English proficiency, Kenya 18th, so communication and cultural integration are seamless.

There is also a structural advantage. While most platforms place workers in home environments with unreliable connectivity and no security infrastructure, TMA talent works from dedicated offices or hybrid setups with enterprise-grade connectivity, data security, and business continuity built in.

Quality people, in professional environments, ready to work the way you work. That is the TMA (Africa) difference.

Unlike the 9- to 12-hour gaps typical of Asia-Pacific outsourcing, which create frustrating 24-hour communication cycles, Africa sits in a “Goldilocks” time zone that makes real-time collaboration, meaningful daily overlap, and full follow-the-sun execution all viable, depending on how you want to work.

  • For the US: With just 5 to 8 hours between Africa and the US East Coast, you have 6+ hours of daily overlap for real-time, same-day collaboration. Structure your teams with staggered hours and you unlock a follow-the-sun relay: work handed off at end of day in the US picks up immediately in Africa, keeping output moving around the clock and compressing time to market.
  • For the UK/Europe: Africa’s time zones align almost perfectly with European business hours, making real-time collaboration feel entirely domestic. Extend shifts slightly in either direction and you gain meaningful overlap beyond the standard working day, or run a follow-the-sun model that keeps delivery cycles moving long after European offices close.
  • For Australia: Adjusted hours create genuine real-time overlap for direct, same-day collaboration. A night-shift structure turns that into a true follow-the-sun relay: your team hands off at close of business and work continues overnight, ready by morning. African professionals actively prefer the consistency of these schedules, building their lives around predictable hours, so whichever model you choose, you get a stable, committed team.

No. Working from home in emerging markets poses significant risks to business continuity, including inconsistent residential internet and unstable power grids (such as South Africa’s “load-shedding”).

To eliminate these infrastructure risks, TMA operates on an exclusive “office-based” model. Your team members work remotely for your business, but they physically sit in state-of-the-art TMA facilities (in cities like Johannesburg, Cape Town, and Nairobi). These premium offices are equipped with enterprise-grade fibre internet, uninterrupted backup power supplies (UPS), and secure data compliance.

TMA focuses on high-value, specialised roles where human judgment, domain expertise, and complex problem-solving matter. We do more than just “fill seats”. We place professionals who think, lead, and deliver.

  • Tech & IT: Software Developers, AI/ML Engineers, Data Scientists, Cloud Architects, and Cybersecurity Specialists.
  • Finance: CFOs, Financial Controllers, Financial Analysts, FP&A Specialists, and Accounting Professionals.
  • Executive & Strategy: Chief of Staff, Operations Directors, Strategy Managers, and Business Analysts.
  • Marketing & Creative: Digital Marketers, SEO Strategists, Content Strategists, Copywriters, and Graphic Designers.
  • Customer Experience: Inbound and Outbound Voice Agents, Live Chat and Email Support Specialists, Customer Success Managers, CX Team Leaders, and Quality Assurance Analysts.
  • Sales & Revenue: Sales Development Representatives (SDRs), Business Development Representatives (BDRs), Account Managers, and Inside Sales Specialists.
  • Operations & Administration: Project Managers, Business Administrators, Legal Assistants, and Executive Assistants.
  • People & Talent: HR Business Partners, Talent Acquisition Specialists, and L&D Managers.

If your role requires critical thinking, domain expertise, and the ability to operate as a true extension of your team, TMA can find your person.

Depending on the complexity of your requirement, we can place the right person in as little as 6 hours or within 3 weeks for more specialised roles. Our process is highly bespoke. We start with a discovery phase to deeply understand your business, your team, and the specific skills and character you need, because the right hire is never just about a resume.

Our local talent team in Africa then headhunts the strongest candidates and presents you with a curated shortlist, complete with video introductions so you can assess communication style, personality, and cultural fit before you ever have a conversation. You select the person who feels like the right addition to your team, and from there TMA takes care of everything: Employer of Record (EOR) services, local contracts, tax compliance, equipment, and a structured onboarding process to set them up for success from day one.

Yes, significantly. Western businesses typically save 50% to 70% compared to hiring local equivalents, and because TMA’s rate is fully loaded, including office infrastructure, equipment, taxes, and all in-country regulatory requirements, what you see is exactly what you pay. No hidden employer costs, no compliance surprises, no infrastructure to set up. Just one clean number that still lands well below what the same role would cost you at home.

But cost is not where TMA starts. We lead with quality. If you are searching for the cheapest labour available, we are not the right partner. TMA places professionals who sit in the top 15% of earners in their home markets, people who are ambitious, highly skilled, and invested in the work they do.

The savings are real and they are substantial, but the smarter way to think about them is as capacity you are buying back. Every dollar not spent on inflated local hiring costs is a dollar you can reinvest in growing your business, expanding your team, or accelerating the things that matter most. That is the compounding advantage TMA clients experience, and why the best ones keep scaling their African teams over time.

TMA professionals are not remote contractors sitting in the background. They join your team, your culture, and your rhythm from day one. African professionals bring a genuine understanding of Western business nuances, including communication style, empathy, humour, and the unwritten rules that make collaboration actually work.

To keep engagement high and relationships real, TMA enforces a strict camera-on culture. No faceless calls, no hiding behind a screen. Your team member shows up the same way your local staff do.

Because our talent works from managed offices, they also have access to on-site career coaches and mentors, keeping them motivated, growing, and invested in the long term. As you scale, you can build a team within a team, with your African staff sitting together in our offices, building their own camaraderie while representing your brand and culture.

And the integration runs deeper than you might expect. Some of our clients have flown their African team members to company offsites, with a few joining annual retreats in places like Bali. Because that is exactly what they are: real members of your team, not a vendor, not a resource, not a number on a contract. The businesses that get the most from TMA are the ones who treat their African hires the same way they treat everyone else, and the loyalty and performance they get back reflects that.

TMA’s ultimate goal is to positively impact millions of lives across Africa through economic empowerment. But we are clear-eyed about how that happens: lasting social impact is only possible when we first deliver real, measurable business impact for our clients.

When TMA helps your business grow, become more efficient, and scale with exceptional talent, the social impact follows organically. It does not need to be manufactured or marketed. Every high-performing professional placed into a meaningful, well-paid role creates a ripple effect that extends far beyond the individual. Every female professional in a high-earning position, for example, supports up to six dependents in her community. Multiply that across hundreds of placements and the economic shift becomes significant.

But we want to be direct: hiring through TMA is not charity, and it should never feel like it. It is a strategic business decision that happens to change lives by default. You are hiring because it makes your business stronger, faster, and more competitive. The fact that it also creates generational change in some of the world’s most dynamic economies is not a trade-off. It is a bonus that comes standard.

We maintain dual operations to provide resilience and access to diverse talent pools.

Cape Town, South Africa

Focus: Premium BPO, Finance, and highly-aligned professional services.

Infrastructure: Mature data center infrastructure and high 5G coverage.

Nairobi, Kenya

Focus: Innovation, Fintech, Mobile Technology, and rapidly growing tech talent.

Infrastructure: “Silicon Savannah” with excellent internet connectivity and government support.