Real-Time Analyst (RTA) 

The Real-Time Analyst (RTA) monitors live call-centre operations minute-by-minute to ensure service levels are met and staffing is aligned to demand. They quickly adjust schedules and staffing, log operational incidents, and provide immediate performance risk updates to stakeholders.

Key Responsibilities include:

Monitor live call-centre KPIs, including call volumes, wait times, abandon rates, and SLA performance.
Ensure agents adhere to schedules, breaks, lunches, and off-phone tasks.
Dynamically adjust staffing during demand spikes by rebalancing agents, adjusting breaks, and supporting overtime decisions.
Record operational incidents such as system outages, technical issues, and unexpected absenteeism.
Provide timely performance and risk updates to stakeholders to support fast corrective action.

Business Development Manager

As a Business Development Manager, you will be responsible for sourcing and closing new operator partnerships, prioritising high-potential African markets, and driving market expansion. You will also coordinate with technical and legal teams to ensure partnerships transition successfully from deal closure to launch.

Key Responsibilities include:

Identify and approach mobile operators and aggregators, negotiating commercial agreements to expand into new and existing markets.
Assess African markets and prioritise operators based on market size, payment infrastructure, and revenue potential.
Develop business cases to support market expansion and partnership opportunities.
Build and maintain long-term relationships with senior decision-makers across mobile operator groups.
Collaborate with technical and legal teams to ensure successful integrations, billing and subscription launch readiness, and compliance with agreements.

B2B Sales Executive

As a B2B Sales Executive, you will be responsible for building and growing referral partnerships with accountants, financial planners, and mortgage brokers. You will contact potential partners, present off-the-plan property offerings, follow up on leads, and convert prospects into long-term partnerships. You will also manage the sales pipeline, update CRM records, and meet partner sign-up targets.

Key Responsibilities include:

Conduct outbound cold calls to accountants, financial planners, and mortgage brokers using provided databases to generate new referral partnerships.
Present property offerings to potential partners via Zoom.
Follow up consistently with prospects, share relevant materials, and nurture relationships to secure partner sign-ups.
Onboard new referral partners, maintain and renew relationships, and re-engage inactive partners to drive ongoing referrals.
Maintain accurate CRM records throughout the sales pipeline and provide weekly reports on outreach activity, conversions, and partner sign-ups.

AI Implementation & Digital Marketing Coordinator

As an AI Implementation & Digital Marketing Coordinator, you will help turn business ideas into practical actions, support content and marketing activities across multiple channels, and create a central dashboard to manage projects and priorities. You will use AI tools to improve workflows, learn new systems quickly, communicate clearly, and manage multiple tasks while ensuring projects are completed efficiently.

Key Responsibilities include:

Assist with implementing AI tools and applying them to everyday business and marketing tasks.
Support digital marketing activities and create content tailored to Meta, Google, and TikTok.
Build and maintain project dashboards to track tasks, priorities, and progress.
Coordinate multiple projects, communicate updates, and ensure tasks are completed on time.
Work closely with the business owner and team, using strong organisational skills and learning new tools quickly.