Real-Time Analyst (RTA) 

The Real-Time Analyst (RTA) monitors live call-centre operations minute-by-minute to ensure service levels are met and staffing is aligned to demand. They quickly adjust schedules and staffing, log operational incidents, and provide immediate performance risk updates to stakeholders.

Key Responsibilities include:

Monitor live call-centre KPIs, including call volumes, wait times, abandon rates, and SLA performance.
Ensure agents adhere to schedules, breaks, lunches, and off-phone tasks.
Dynamically adjust staffing during demand spikes by rebalancing agents, adjusting breaks, and supporting overtime decisions.
Record operational incidents such as system outages, technical issues, and unexpected absenteeism.
Provide timely performance and risk updates to stakeholders to support fast corrective action.

Customer Success / Product Specialist (Part-time)

The role of a Customer Success / Product Specialist is to be the first dedicated customer-facing team member, responsible for running product demos, handling inbound questions, onboarding new customers, and ensuring they understand and get real value from the platform. You will also gather customer feedback and insights to help shape the product roadmap and improve the overall customer experience.

Key Responsibilities include:

Run live product demos and AI visibility walkthroughs to help convert prospects into activated accounts.
Manage inbound questions and guide prospects toward clear next steps.
Onboard customers, including tracking setup, scan results, and initial actions.
Explain platform features clearly to non-technical small-business owners.
Gather feedback, report bugs and feature requests, and identify churn risks.

Senior Multi-Cloud Integration & IaC Engineer

The role of a Senior Multi-Cloud Integration & IaC Engineer is to design and build secure cloud integrations, infrastructure provisioning capabilities, and backend services across major cloud platforms. You will work with Terraform, cloud APIs, IAM, authentication, and backend technologies to automate deployments into customer-owned cloud environments. This role is ideal for a senior engineer with a strong software engineering background who can build reliable, secure, and scalable multi-cloud solutions.

Key Responsibilities include:

Design and develop secure integrations across Azure, AWS, GCP, and other major cloud platforms.
Build secure authentication and authorisation flows using IAM, RBAC, and least-privilege principles.
Develop Terraform-based infrastructure provisioning with reusable modules, remote state management, and failure recovery.
Build backend APIs and services to manage end-to-end deployment workflows.
Implement deployment validation, monitoring, logging, audit trails, and reliable error handling.

Customer Service Specialist

The role of a Customer Service Specialist involves providing high-quality inbound and outbound support, resolving issues through structured troubleshooting, and ensuring a seamless customer experience. You’ll ask probing questions, identify root causes, deliver clear explanations, and accurately document interactions in ticketing/CRM systems.

Key Responsibilities include:

Handle high-volume inbound and outbound customer interactions via calls and written channels.
Diagnose issues by asking probing questions and identifying root causes.
Resolve customer queries using structured troubleshooting and problem-solving processes.
Explain solutions clearly and professionally to both technical and non-technical customers.
Maintain accurate interaction records, updates, and resolutions in ticketing/CRM systems.

Executive Assistant

The role of an Executive Assistant is to provide proactive executive support by coordinating multiple projects from start to finish, managing executive priorities and follow-ups, and improving operational efficiency. The role requires independent ownership, strong organisational skills, and the ability to produce executive-ready documentation while effectively supporting international stakeholders.

Key Responsibilities include:

Coordinate and drive multiple projects from planning through execution.
Manage executive scheduling, priorities, follow-ups, and action tracking.
Prepare executive-ready briefs, presentations, reports, and business documentation.
Improve operational workflows and introduce automation to increase efficiency.
Track milestones and maintain accurate records across project management systems.