Bilingual Customer Service & Sales Representative (English & Spanish)

The Bilingual Customer Service & Sales Representative is responsible for providing exceptional customer support and driving sales through effective communication in both English and Spanish.

Key Responsibilities include:

Handle inbound and outbound customer calls professionally and efficiently.
Respond to customer enquiries via phone, email, SMS, chat, and other communication channels.
Promote, sell, and upsell services to customers and prospective customers.
Accurately document customer interactions and outcomes.
Identify customer needs and recommend suitable solutions.

Accounts Payable Officer (Jobpac Experience Required)

The role of an Accounts Payable Officer involves managing supplier payments, processing invoices, conducting reconciliations, and supporting month-end activities, while ensuring compliance with financial procedures and maintaining accurate records.

Key Responsibilities include:

Process supplier invoices accurately and in a timely manner.
Manage end-to-end accounts payable activities, including payment runs and supplier account maintenance.
Reconcile supplier statements, bank accounts, and general ledger entries.
Assist with purchase order matching and invoice verification.
Support month-end closing activities and operational finance administration.

Lifecycle, CRM & Conversion Specialist

The role involves building, launching, and optimizing Klaviyo flows for various customer journeys while ensuring compliance with market-specific regulations. Key responsibilities include managing SMS marketing, optimizing onsite conversion rates, and reporting on performance metrics.

Key Responsibilities include:

Build and optimize Klaviyo flows for various customer journeys, segmented by market.
Implement SMS marketing with appropriate consent capture. 
Manage review apps and design customer engagement flows.
Conduct onsite conversion rate optimization, including A/B testing and heatmap analysis.
Monitor performance metrics and report weekly on key KPIs.

Claude Implementation Architect

The role of a Claude Implementation Architect involves leading claude architecture initiatives and mentoring team members while engaging in project scoping and delivery phases.

Key Responsibilities include:

Lead architectural initiatives within a hybrid agile environment. 
Actively mentor existing team members for claude certifications.
Engage in initial scoping and requirement gathering. 
Transition into full-time delivery phases as needed.
Occasionally perform cloud engineering tasks based on project demands.

Paid Media & Search Specialist

The role requires ownership of paid and organic traffic strategies across multiple markets, specifically managing Meta, Google, and TikTok ad campaigns while ensuring compliance with local regulations.

Key Responsibilities include:

Plan, build and optimize Meta, Google, and TikTok ad campaigns per market.
Launch TikTok Shop and its ads from scratch. 
Coordinate tracking and attribution setup with relevant teams. 
Oversee technical SEO and on-page optimization across markets.
Report on paid efficiency and organic visibility per market.

Talent Acquisition Specialist

The role involves managing the end-to-end recruitment process for permanent employees and contractors within the engineering, infrastructure, construction, or professional services sectors, focusing on building talent pipelines and delivering a positive candidate experience.

Key Responsibilities include:

Manage the full recruitment lifecycle from role briefing through to offer and onboarding.
Source talent through various platforms including SEEK and LinkedIn.
Deliver an outstanding candidate experience through regular communication. 
Build and maintain a strong contractor network.
Provide regular hiring updates and market insights to stakeholders.

Salesforce Administrator & Business Analyst

We are seeking a Salesforce Administrator & Business Analyst responsible for managing the Salesforce platform, ensuring it meets business needs, and acting as a liaison between the business and technology teams. The role requires strong skills in business analysis, stakeholder engagement, and problem-solving to optimize Salesforce for excellent client outcomes.

Key Responsibilities include:

Own Salesforce configuration, user management, and security across the Group.
Capture and document business requirements and translate into platform changes.
Manage the Salesforce release calendar, change control, and deployment process.
Maintain data quality and manage data feeds into core systems. 
Provide training and documentation to maximize platform adoption.

Salesforce / AI Developer

The role of Salesforce/AI Developer involves building custom functionality on the Salesforce platform and integrating AI, data, and automation into business workflows to enhance client outcomes and support business strategy.

Key Responsibilities include:

Build and maintain Apex, Lightning Web Components, custom Flows, triggers, and integrations on Salesforce.
Deliver AI-enabled automations and entity-specific revenue and finance integrations.
Integrate AI capabilities and automation into business unit workflows and Microsoft tools.
Collaborate with IT on solution design and security architecture.
Apply sound change control, testing, and deployment practices across the development pipeline.

Forward Deployed Consultant

The role of a Forward Deployed Consultant involves working closely with clients to identify opportunities for AI adoption and translate business needs into technical solutions, acting as a liaison between business stakeholders and technical teams.

Key Responsibilities include:

Partner with clients to understand their business objectives and operational challenges.
Embed within client teams to identify AI and process improvement opportunities.
Gather, analyze, and document business and technical requirements.
Translate client needs into functional and technical specifications for engineering teams. 
Support the implementation of AI solutions through guidance and training.

Forward Deployed Engineer

The Forward Deployed Engineer is a highly technical, client-focused role that requires transforming business challenges into scalable software solutions through direct customer engagement and collaboration with various teams.

Key Responsibilities include:

Partner with customers to gather and understand business requirements.
Design, develop, and deploy custom software solutions.
Build integrations with internal and third-party platforms.
Develop scalable APIs and automation solutions.
Collaborate with cross-functional teams for solution design and support.

Recruitment Consultant

The role of a Recruitment Consultant is to manage high-volume hiring through end-to-end candidate sourcing, screening, interviewing, and timely hiring decisions. You’ll confidently ask probing questions, challenge assumptions, and manage multiple vacancies in a fast-paced environment while delivering an excellent candidate and client experience.

Key Responsibilities include:

Lead end-to-end recruitment for multiple high-volume roles, from sourcing through to offer/hire.
Screen and assess candidates using structured interviews to evaluate skills, motivations, and cultural fit.
Conduct probing interviews and challenge assumptions to uncover true reasons for candidate career moves. 
Coordinate interview scheduling and provide timely, clear feedback to candidates and hiring teams.
Maintain accurate ATS records, manage priorities against SLAs, and deliver an exceptional candidate experience.

Junior Finance & Business Administrator

The role of a Junior Finance & Business Administration professional is to support the day-to-day operations of the business through efficient order management, administration, and core Accounts Payable (AP) and Accounts Receivable (AR) activities, while growing into broader finance responsibilities.

Key Responsibilities include:

Process and coordinate client orders to ensure accurate fulfilment and timely completion.
Resolve invoicing and administrative queries effectively while maintaining clean records. 
Support AP by processing supplier invoices, checking documentation, and assisting with payments. 
Support AR by invoicing, tracking payments, and following up on overdue items. 
Assist with transaction reconciliation and month-end support tasks.

EdTech Sales Representative (US Market)

The role of an EdTech Sales Consultant is to sell career-focused technology training programmes to professionals across the United States through a consultative sales approach, helping them transition into careers in AI, Software Development, Cybersecurity, and Cloud Engineering.

Key Responsibilities include:

Convert warm inbound leads into enrolled students through structured qualification and follow-up.
Run discovery calls to understand career goals and recommend the most suitable programmes. 
Manage the end-to-end sales process from enquiry to enrolment while building trust. 
Maintain accurate CRM records and consistent follow-up using workflows. 
Meet and exceed monthly enrolment targets and collaborate with admissions/marketing/leadership.

Technical Career Coach

The role of a Technical Career Coach is to prepare graduates for successful careers in Software Development, AI, Cloud Computing, and Cybersecurity by providing career coaching, interview preparation, CV and LinkedIn guidance, and technical portfolio support, helping them secure employment opportunities with leading global employers.

Key Responsibilities include:

Coach graduates through the job search process and provide ongoing career support.
Run interview preparation sessions and review/optimize CVs and LinkedIn profiles. 
Deliver career readiness workshops and help candidates build/prepare technical portfolios. 
Guide candidates through salary discussions and monitor progress against goals. 
Collaborate with Employer Partnerships to match graduates to suitable opportunities.

Digital Marketing & Brand Specialist

The role of a Digital Marketing & Brand Specialist is to drive organic growth, build brand awareness, and generate qualified leads by expanding the company’s digital presence across LinkedIn, email marketing, and content channels. This role focuses on creating high-quality content, executing targeted email campaigns, and using analytics to optimise performance and strengthen the company’s thought leadership.

Key Responsibilities include:

Grow LinkedIn engagement and build an audience. 
Develop thought leadership content and brand awareness assets. 
Plan and run email campaigns and newsletters to generate leads.
Create content calendars and support webinar promotion and distribution.
Track marketing analytics and optimise lead generation campaigns.

Employer Partnerships & Graduate Placement Specialist

The role of an Employer Partnerships Specialist is to build long-term relationships with technology employers while helping graduates launch successful careers in Software Development, Artificial Intelligence (AI), Cloud Computing, Cybersecurity, and Data.

Key Responsibilities include:

Develop and grow long-term technology employer partnerships.
Identify and secure hiring opportunities for graduates.
Present and place graduates by coordinating interviews through the full process.
Manage employer communications, negotiations, and placement agreements.
Track placement metrics, maintain employer CRM records, and represent the organisation in the tech community.