Bilingual Customer Service & Sales Representative (English & Spanish)

The Bilingual Customer Service & Sales Representative is responsible for providing exceptional customer support and driving sales through effective communication in both English and Spanish.

Key Responsibilities include:

Handle inbound and outbound customer calls professionally and efficiently.
Respond to customer enquiries via phone, email, SMS, chat, and other communication channels.
Promote, sell, and upsell services to customers and prospective customers.
Accurately document customer interactions and outcomes.
Identify customer needs and recommend suitable solutions.

Forward Deployed Consultant

The role of a Forward Deployed Consultant involves working closely with clients to identify opportunities for AI adoption and translate business needs into technical solutions, acting as a liaison between business stakeholders and technical teams.

Key Responsibilities include:

Partner with clients to understand their business objectives and operational challenges.
Embed within client teams to identify AI and process improvement opportunities.
Gather, analyze, and document business and technical requirements.
Translate client needs into functional and technical specifications for engineering teams. 
Support the implementation of AI solutions through guidance and training.

Forward Deployed Engineer

The Forward Deployed Engineer is a highly technical, client-focused role that requires transforming business challenges into scalable software solutions through direct customer engagement and collaboration with various teams.

Key Responsibilities include:

Partner with customers to gather and understand business requirements.
Design, develop, and deploy custom software solutions.
Build integrations with internal and third-party platforms.
Develop scalable APIs and automation solutions.
Collaborate with cross-functional teams for solution design and support.

Verification Associate

The role of a Verification Associate is to perform accurate and timely pre-employment background checks by contacting employers and HR departments, verifying candidate employment details, maintaining accurate records, and ensuring all employment verifications are completed within agreed turnaround times while meeting quality and compliance standards.

Key Responsibilities include:

Conduct end-to-end employment verifications for pre-employment background screening.
Contact employers/HR and professional references via phone/email to confirm employment details.
Verify job titles, dates of employment, responsibilities, and reasons for leaving against agreed standards.
Maintain accurate verification records in internal systems and meet required TAT/productivity/quality targets.
Identify discrepancies and escalate issues while handling confidential information professionally.

Executive Operations Coordinator

The role of an Executive Operations Coordinator is to support executive leadership by coordinating projects, streamlining business operations, and implementing efficient processes, workflows, and AI-driven solutions. This position combines executive support, operations coordination, and stakeholder management to keep projects moving and business operations running smoothly.

Key Responsibilities include:

Coordinate multiple projects from planning through successful delivery.
Track project timelines, milestones, and deliverables while managing project execution.
Develop and improve operational processes, workflows, and automation.
Provide executive support, stakeholder coordination, and maintain accurate project documentation.
Identify and resolve operational challenges while collaborating with international teams.

Senior Insurance Specialist

The role of a Senior Insurance Specialist is to manage accurate, end-to-end commercial insurance policy administration, client servicing, and back-office operations while ensuring compliance, process excellence, and continuous operational improvement. This senior, non-sales role also supports the mentoring and development of junior team members while leveraging AI tools to improve productivity, efficiency, and service delivery.

Key Responsibilities include:

Manage complex commercial insurance policy administration and back-office operations.
Process amendments, renewals, endorsements, and customer requests accurately and efficiently.
Produce professional client communications, proposals, and presentations.
Resolve customer enquiries and provide administrative support throughout the insurance lifecycle.
Maintain accurate records, ensure compliance, and drive continuous improvement to workflow and process quality.

Oracle Fusion Technical Specialist (Embedded App Support)

The role of an Oracle Fusion Application Support Specialist is to provide hands-on governance and L2–L4 application support as the systems integrator transitions away, ensuring platform stability, troubleshooting ownership, and continuity of institutional knowledge. This role serves as the internal technical authority, oversees integrations—including Apex—and collaborates effectively with an international stakeholder team.

Key Responsibilities include:

Lead day-to-day operation, troubleshooting, configuration and enhancement of the Oracle Fusion stack (L2–L4) to ensure stability.
Act as the internal technical authority/counterweight to external SIs, owning decisions and resolution pathways.
Oversee the broader Oracle environment and any Apex integrations.
Preserve and transfer institutional knowledge as the programme transitions into business-as-usual operations. 
Coordinate with a UK-based strategic bid team, providing clear technical updates and governance.